Frequently Asked Questions

Everything You Need to Know.

Answers to your questions about Paragenix Labs, our products, quality, and research.

Products & Formulations

1. What is the difference between DuoX™, FenX™ and IverX™?

Each product has a different formulation and active ingredients. Full formulation, strength and ingredient information is provided on each individual product page for easy comparison.

2. What ingredients are used in each product?

Each product page provides a complete ingredient list, including the active ingredient, strength and other formulation ingredients.

3. How should products be stored?

Products should be stored according to the instructions provided on the packaging, away from excessive heat, moisture and direct sunlight.

Authenticity, Testing & Verification

4. How can I verify my batch?

Locate the batch or lot number printed on your product packaging or label and enter it into the Verify Your Batch section of the ParaGenix Labs website.

ParaGenix Labs uses independent laboratory testing as part of its quality verification process. Available laboratory results can also be viewed through View Lab Results, organised by product and batch number.

Where provided, a Certificate of Analysis (CoA) reports specified laboratory test results for a particular sample or production batch, providing additional transparency about the batch tested.

Orders & Shipping

5. Which countries do you ship to?

Shipping availability varies by destination and applicable local requirements. Available shipping destinations are shown during checkout.

6. How long does it take for my order to be dispatched?

Orders are generally processed and dispatched within 1–2 business days after payment has been confirmed. Processing times may be slightly longer during weekends, public holidays or periods of high order volume.

7. Will I receive tracking information?

Yes. Tracking information will be provided once your order has been dispatched, allowing you to follow the progress of your delivery.

8. How long will delivery take?

Delivery generally takes 1–2 weeks after dispatch, depending on the destination and shipping service. Delivery times are estimates and may occasionally be affected by carrier delays, customs processing or public holidays.

9. Are customs duties or import charges included?

Any customs duties, taxes or import charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.

10. Can I change or cancel my order after placing it?

Please contact us as soon as possible. We may be able to change or cancel an order before it has been processed or dispatched. Once an order has been dispatched, it can no longer be changed or cancelled.

Order Issues & Support

11. What if my order arrives damaged or incorrect?

Contact our support team as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and advise you of the appropriate next steps.

12. What should I do if my order hasn’t arrived?

If your order has not arrived within the expected delivery timeframe, first check the tracking information provided with your shipment. If you still require assistance, contact our support team with your order number and tracking details and we will help investigate the shipment.

13. Do you accept change-of-mind returns?

We do not accept returns for change of mind. If there is a problem with your order, such as an incorrect or damaged item, please contact our support team. This does not affect any rights that may apply under applicable consumer law.

14. How do I contact ParaGenix Labs?

You can contact our support team through the Contact Us page. Please include your order number when contacting us about an existing order.

Still have a question?

Our Support team is here to help.

THANK YOU FOR TRUSTING PARAGENIX LABS